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REFUND POLICY

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1. Inquiry Period

  • All inquiries must be made within 7 business days of the delivery date​

 

2. Order Changes & Cancellations

  • Orders cannot be changed or canceled after 30 minutes of being placed.

  • Cancellation requests will not be accommodated due to styling preferences or any other reasons.

  • We only offer refunds for out-of-stock items.

  • Orders will not be canceled or refunded if they do not arrive in time for special occasions, including holidays.

  • Once an order has shipped, it cannot be cancelled.

  • Shipping Delays: During periods of limited cargo flights, unexpected delays may occur. We are not responsible for delays and will not grant cancellation requests due to shipping issues.

 

3. Refund Options

  • Due to our payment gateway’s policy of not refunding processing fees, refunds will be issued in one of the following ways:

    1. Store Credit – Issued as a discount code (customer’s last name as the coupon code).

    2. Original Payment Method – Refund issued with a deduction for payment processing fees.

  • Returns or refunds will be determined on a case-by-case basis.

 

4. Returns

  • We do not normally accept returns, but exceptions may be made under the following conditions:

    • The customer must be located in the United States.

    • The item must be brand new with original packaging and accessories.

    • A return shipping label will be provided, and the item must be returned within 7 days.

    • If a refund is requested, the refunded amount will account for any discounts used. Shipping fees are non-refundable.

  • All returns and refunds will be determined on a case-by-case basis.

 

5. Chargeback & Disputes

  • Customers who file chargebacks for any reason, whether they have communicated with us or not, will be automatically blacklisted from our website.

  • If a dispute is opened, any associated accounts (e.g., family members, same address/IP address) will be suspended until the dispute is withdrawn. If unresolved, all associated accounts will be blacklisted to prevent future disputes and financial loss

 

6. Sizing & Fit Policy

  • We do not accept returns due to sizing preferences.

  • First-time customers must provide height and weight to help us recommend the best size.

  • Sizing information is available upon request; however, we are not responsible for whether the chosen size will fit.

  • If a customer disputes a purchase due to sizing issues, we will reference our policy and blacklist the customer if necessary.

 

7. Defective Items

  • All items undergo quality checks before shipping. If you receive an item with holes, tears, or functional flaws, please contact us with photos for resolution.

  • Depending on the nature of the defect, we may offer a partial refund of up to 30% of the item’s value.

 

8. Wrong Item or Size Received

  • No returns will be accepted due to the high costs and risks of international shipping.

  • If the received item has a similar style but a different color, we kindly ask customers to keep it, as we do not provide reshipments or compensation for aesthetic differences.

  • If orders are mistakenly mixed up within the same country, we will provide prepaid shipping labels for an exchange and request customer cooperation.

 

9. Shipping Issues & Customs Seizures

  • Customs Seizures: If a shipment is seized, contact us immediately for assistance. We will attempt to have the package released. If unsuccessful, refer to our policies for further action.

  • Lost Packages: If a tracking number has not updated for 45-60 days, we assume it may be lost. Customers are encouraged to wait, as updates may still occur.

    • We are only responsible for packages lost during international transit.

    • If the package is lost after reaching the destination country, the customer must contact the local courier.

    • If a customer insists on compensation for a lost package, refer to the details below.

  • Reshipment & Compensation:

    • We will re-ship the items free of charge, but the customer is responsible for shipping fees.

    • Alternatively, the missing/seized items can be included in the customer’s next order.

  • Customers must acknowledge the risks of international shipping, including customs seizures and lost shipments.

  • If a previously lost order is later delivered, the customer is required to repay the refunded amount at a discounted rate to continue shopping with us.

 

10. Product Authenticity & Quality Standards

  • We do not accept returns or refunds based on comparisons to "authentic" or "original" products.

  • Quality perception is subjective. If you believe an item is of poor quality, please provide detailed photos and explanations for assistance.

  • Refunds will not be provided for discrepancies between our products and images from other websites.

 

11. Sales & Final Sale Items

  • All sale items or items purchased during sales periods are final sale—no refunds will be provided under any circumstances.

 

12. Duties, Taxes & Unclaimed Packages

  • We are not responsible for any duty, import taxes, or customs fees incurred.

  • Lost, unclaimed, or undeliverable packages will not be refunded. If a package is unclaimed, it will be automatically destroyed per international regulations.

  • Customers are responsible for monitoring tracking updates and must contact the courier for any shipping or delivery issues. We are not responsible for packages not received due to customer negligence.

 

13. Business Transparency

  • As a small business, we strive to provide affordable products while balancing risks. If our refund policy does not align with your expectations, we kindly ask you not to place an order.

 

14. Abuse of Policy

  • We reserve the right to deny refund requests if we determine that a customer is abusing the policy.

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