REFUND POLICY
Order Issues
All inquiries need to be made within 7 business days after the delivery date.
Due to international shipping becoming increasingly difficult and expensive along with strict rules imposed by the customs, we will no longer accept returns, but we will provide compensation refunds on a case-by-case basis.
Due to our payment gateway's new policy that does not refund processing fees when we issue a refund back to the original payment method, refunds will be issued in the following two methods of your choice:
1. Store credit that can be redeemed as discount at checkout (customer's last name as coupon code)
2. Back to the original form of payment deducting 3% of the total (due to the processing fee)
To avoid this fee and a long wait to get your money back, we strongly recommend that you communicate with us before placing an order. Do not place an order if you are not familar with our store policies (shipping and refund). If you request a refund because an item you ordered is out of stock, we ask that you kindly choose another item or store credit instead of a refund back to your original payment method.
If a customer opens a dispute regarding this 3% processing fee, we will present our policy (in which you agreed to before checkout) to your bank. Furthermore, the customer will be blacklisted from our website. We do not appreciate customers who agreed to our policy and then opens a dispute to force a chargeback on us.
We strongly recommend you plan your purchases carefully and check sizing with us before submitting your order. As required, first time customers must provide height and weight or other information that will help us to determine a suitable size for you.
We perform quality checks for all items before they are shipped, but if you happen to receive a defective item(s): holes, tears, or flaws that affect the function of the item, please contact us for a resolution.
Please note that if you cannot accept minor discrepancies and have a strong need to compare our products to "authentics" or "originals", please refrain from purchasing. We will not accept any refund/return request that claims products to be "different from authentics" or any related claims.
Please note that quality standard is subjective and varies from person to person. For example, if a clothing's fabric is thin, it does not necessarily mean it is poor quality, as it was the original intention of the design and the seasonal preference of certain people. If you firmly believe that the item you received is poor quality, please first provide detailed photos and explanation so that we can assist you. We won't be able to provide any assistance if photos are not provided.
Depending on the nature of the defect, we will provide a partial refund up to 30% of the items value (the value is the amount paid taking in account of any discounts used).
For wrong item(s) or wrong size(s) received, due to the risky, expensive and time consuming nature of international return, we do not accept returns.
If the wrong item received has similar style to the original item but the same size, (ex. different colorway) we would kindly ask the customer to keep the item and consider the matter closed. We will not provide reshipment or compensation for such cases as it is not worth the time and cost for aesthetic preferences. A different color/style is a great way for one to explore outside of his/her style comfort zone.
The customer also has the option to sell the items on our sale section of the website. We will list the item(s) in our sale section on our website. Once the item sells, we will refund the item's value that was paid for and for the shipping fee that was needed to send the item to the buyer.
At the same time, we encourage and recommend that you try to sell the wrong item on platforms such as eBay, Mecari, Etsy or Instagram or to friends/family members. This will help expedite the compensation process and may even help you discover a new business opportunity.
We do not offer refund/partial refund for claims of discrepancies comparing our items to product images of other websites. All of the items that we sell are strictly according to the images in our product listings.
Please understand that we are not a big retailer company that has deep pockets to offer a lenient return policy, we are a small company that maneuvers through risky territory to provide you affordable products, sometimes we can take a loss and other times we cannot. That being said, if our refund policy does not seem reasonable to you, please refrain from purchasing.
Order/Item Cancellation
Orders cannot be changed or cancelled after 30 minutes of it being placed. We will NOT accomodate any cancellation requests due to styling preferences or any other reasons. What you order is what we will process. We will only accomodate refund requests for out of stock items. To avoid out of stock issues, please click HERE for more details.
We will also NOT accomodate any cancellation/refund requests if the order does not get delivered on time for any special occasions including holidays. When the order has been shipped out already, the order cannot be cancelled. During the pandemic, many orders get shipped out firsthand but are stuck at courier warehouses due to limited cargo flights which causes unexpected delays. Please note that we are NOT responsible for the delays and will not grant any cancellation requests due to the delay. Expect a delay of unexpected length (short or long) before you submit your purchase. Customer who forcibly demand us to deliver before a certain date will have his/her order cancelled and account blocked.
Missing Items, Seized Package or Lost Shipment
Although very rare, if the customer is truly missing items in his/her order, he/she needs to provide photo(s) of the package, invoice, and the contents they have received. The items are most likely confiscated by the customs during security check.
If the shipment gets seized by customs (again, very rare occurence), notified via DHL, do not provide any information and contact us immediately for assistance. We will attempt to have the package released, but if it fails, please see below for more details.
If the shipment's tracking number has not updated for a very long time e.g. 45 - 60 days, then we would assume that it is lost in transit. At this point, we would encourage the customer to wait a little longer as it may just update anytime soon. Please note: We are only responsible for packages lost during international transit, if the package has reached the destination country and is in transit, the customer is responsible for contacting the appropriate courier company if the package is lost. If the customer insists on receiving a compensation, please see below for more details.
We will re-ship the items free of charge, and the customer pays for shipping. We can also send the missing/seized items in the customer's next order.
We do our best to make sure all orders gets shipped to the customer; however, the customer needs to acknowledge the risks that comes with international shipping, especially with the probability of custom seizures and shipment getting lost during transit.
If the customer eventually receives the order that was determined to be lost in transit, to be fair and courteous, we would require the customer to pay back the refunded amount at a discounted price in order to place further orders with us.
We sincerely hope that these situations do not occur, but If they do occur, we will compensate the loss but the customer also needs to cooperate and understand the nature of the situation.
Miscellaneous
All sale items or items purchased during sale periods are final sale, regardless of the any conditions, no refunds will be provided.
We are not responsible for any duty/import/taxes/customs/etc charges you may incur.
We do not refund for lost, unclaimed or undeliverable packages. Please note that if a package is undeliverable or unclaimed, it will be automatically destroyed due to the international regulations.
It is the customer’s responsibility to keep an eye on the tracking information and follow up with the courier if any shipping or delivery issues that occur. We are not responsible for packages not received due to the customer's negligence.
We have a Zero Tolerance Policy regarding disputes. Any customer who opens a dispute for whatever reason will be automatically blacklisted from our website. Any associated accounts, e.g. family member, accounts of the same address/ip address, will be suspended until the dispute has been withdrawn. If the dispute is not resolved, we will blacklist all the associated accounts as well. This policy is to eliminate any possibility of future disputes and unnecessary monetary loss.
We reserve the right to deny any requests for refund if we feel the customer is abusing the policy.