SHIPPING POLICY
Processing Time
Preparing, checking, and packing your order typically takes around 3 business days. Large orders may require additional processing time depending on the number of items involved.
During peak holiday seasons or periods of delay, processing times may extend up to a week or more. Our priority is ensuring order accuracy and quality, minimizing incorrect items or defects.
We cannot guarantee specific delivery deadlines for occasions such as vacations, birthdays, or holidays. Unexpected delays, stock shortages, and international shipping issues may occur.
IMPORTANT: To avoid delays, we recommend prioritizing newer items when placing orders. For concerns, please contact us.
Packing
We do not include shoe or bag boxes in shipments due to:
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Increased risk of customs seizure.
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High international shipping costs.
Shoes and bags are securely wrapped in bubble wrap, with dustbags and accessories included. Customers requesting boxes must cover freight overcharges ($30–$100+) and accept higher customs seizure risks.
Express Shipping (10-15 Days, Including Pick-Up Time)
We use carriers such as FedEx, UPS, USPS, DHL, and Aramex, with tracking and signature confirmation. Carrier selection depends on warehouse capacity and transit times.
For Southeast Asia and Asia Pacific regions, EMS Express Shipping is preferred. Alternate couriers may be used during delays.
Shipping Process:
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Receiving & Inspection: Items arrive at our warehouse and undergo a 1–3 business day quality check.
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Packing & Dispatch: Orders are packed and a tracking number is provided (updates may not appear immediately).
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Courier Pick-Up: Typically within 1–2 business days (excluding weekends). The tracking number updates once scanned.
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Transit: The package is shipped to the destination country.
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Customs Clearance: The package undergoes import procedures.
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Delivery: The courier delivers the package to the final address.
IMPORTANT: Orders cannot be canceled after a tracking number is issued. Unauthorized chargebacks will be disputed, and customers will be blacklisted.
Delivery time begins once the package is shipped.
Delivery Rates
Shipping costs are based on order totals:
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$0 - $250: $30
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$250 - $500: $60
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$500 - $750: $80
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$750 - $1000: $110
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$1000 - $2000: $180
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$2000 - $3000: $250
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$3000 - $4000: $320
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$4000 - $5000: $390
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$5000 and up: $460
Rates may vary for different regions.
Custom Duties & Taxes
International customers are responsible for any import, customs, or local tax fees. We do not refund shipping for lost, unclaimed, or undeliverable packages.
Address Changes
For address changes before delivery, contact the carrier. If unsuccessful, reach out to us. Changes may incur extra fees and are not always possible.
We advise against placing orders before traveling. If an order is delivered to an old address, contact neighbors or arrange forwarding. We are not responsible for delivery delays due to vacations.
Incomplete or incorrect addresses leading to failed delivery require customer correction. We do not ship to PO boxes.
Missing Items & Seized Packages
If an item is missing, it may be arriving separately. In rare cases, customs may confiscate items. If notified of a customs seizure, do not respond—contact us immediately.
Compensation Options:
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Re-shipment: We resend items, with customers covering shipping costs.
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Partial Refund & Discount: A 50% refund on missing items plus a 15% discount on the next order.
Customers acknowledge the risks associated with international shipping. Changing shipping addresses for future orders is recommended.
Stolen Packages
If a package is stolen:
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Check with neighbors or family.
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Contact the courier for an investigation.
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Review surveillance footage if available.
We do not compensate for stolen packages. Customers should seek reimbursement from the courier or file a police report.
To reduce theft risks:
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Monitor tracking updates.
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Schedule deliveries.
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Inform household members.
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Install security cameras.
Missent Orders
For shipments sent to the wrong address:
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If within the same country, we request cooperation in returning the package.
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If in a different country, we resolve cases individually.
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If the recipient refuses to cooperate, we report it as theft and take legal action if necessary. The recipient will be blacklisted from future purchases.
Legal Disclaimer
By placing an order, customers agree to this shipping policy. We are not responsible for unforeseen delays, customs issues, or shipping disruptions. Customers must accept international shipping risks and are liable for any additional costs incurred.
If a dispute arises, resolution will be sought through negotiation. Unresolved disputes may be escalated to legal proceedings under applicable jurisdictional laws.